The Retreat at Charles Court

Children and Young People’s  Services


 We Are Here For You

We’re excited to share that Children and Young People’s Mental Health and Neurodevelopmental Assessment Services are moving in April 2021, following an extensive refurbishment of premises in Strensall, within York. The service is called The Retreat at Charles Court. The new premises has been refurbished to meet the needs of children and young people, and their families/carers specifically, and will offer a much improved space and environment for this services, with mental health and neurodevelopmental services all under one roof.

All on one ground floor, this fully modernised site will provide more high quality therapy space than offered before. We’re proud to demonstrate The Retreat’s prioritisation of children and young people’s mental health and the importance of tailored provision by this investment in the specific site for children and young people’s services.


What services does The Retreat at Charles Court offer for children and young people?

If you are a parent or a carer and think your child or your family needs some help or support, then please get in touch with us. We can help you to think about what support you need, and how you can access it. We would be very happy to talk through all your options and see how we could help. 

The Retreat at Charles Court offers mental health assessment and therapy services for children and young people, their parents and carers. You can find out specific information for this service here.

The Retreat York also offers neurodevelopmental services for children and are proud to work with NHS partners to offer our autism assessment services. We can also offer this service privately. You can find out specific information for this service here.


    We’re proud to provide access to a broad range of therapies and assessments for children and young people, that are evidence-based, responsive, and effective.


    Who will you see at your appointment?

    Our diagnostic assessment and therapy services for children and young people are delivered by a highly skilled multidisciplinary team of clinicians including child psychotherapists, clinical and educational psychologists, speech and language therapists and paediatric occupational therapists.

    The Retreat at Charles Court provides a range of services for children and young people age 2-17 years old, and their families. 


      Where will you go for your appointment?

      All appointments for children and young people are at The Retreat at Charles Court, which is based in Strensall, York.

      For more information about the new premises, please  call a member of our team on 01904 412 551 (option 3) or email

      Children and Young People Referral Form

      Download the Children and Young People referral form (Word document) by clicking the button below

      Children and Young People Referral Form

      Download our Children and Young People referral form (PDF document) by clicking the button below

      The Children’s Services are not a crisis service. If you are worried that a child may be at risk of harm you can contact the NSPCC Helpline. Telephone 0808 800 5000. Email They have professional counsellors for help, advice and support. If the risk is urgent you will need to call the emergency services.  If you have urgent concerns about your child’s mental health, please contact your GP.

      How To Access The Service

      Appointments can be offered either face to face starting from May 2021, or remotely via video consultation.

      Referrals are needed for each service, but it may be possible to refer yourself.

      Please contact us to discuss on 01904 412 551 (option 3).



      Contact Us

      Why choose The Retreat?


      very satisfied with the service they received


      Rated their therapy as very helpful

      Helping People…

      We support people and help them recover, using a wide range of different therapies and assessments.

      We can also offer diagnostic assessments for people with autism and ADHD.

      What is Online/Video Therapy?

      Our online therapy service allows us to offer help and support to people not able to access our York-based service face-to-face. Online therapy is a developing area for counselling and psychotherapy, and is also known as webcam counselling, e-therapy, web therapy, internet therapy and distance therapy. This service allows you all the benefits of face-to-face sessions with a therapist, via your personal computer and from the comfort of your home. 

      Our skilled counsellors, psychologists and therapists will listen to you in a non-judgmental way in a private, confidential setting. They can help you with your current difficulties, past experiences or anxieties about your future with the aim of helping you improve the quality of your life and relationships.

      What is Post-Traumatic Stress Disorder?

      Any one of us can experience something that we find traumatic. This could be something recent that has happened to us or it could be from our earlier years. Either way, around 30% of people who experience something traumatic go on to develop symptoms of Post-Traumatic Stress Disorder (PTSD). Traumatic events can vary widely, from road traffic or other accidents, involvement in military combat, near death experiences, or some form of abuse as a child or adult.

      PTSD is a name given to a range of symptoms that someone may experience. Often, when we experience a situation that is traumatic, we may at first feel quite numb, but later experience symptoms such as:

      • Nightmares or frightening thoughts
      • Re-living the traumatic event, often termed ‘flashbacks’
      • Avoidance of reminders of the event and of talking about it
      • Irritability or outbursts of anger
      • Hyper vigilance and alertness to possible danger
      • Problems with concentration and memory.

      These are all symptoms of PTSD and are usually very distressing to us.

      What is Autism?

      Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people, and how they experience the world around them.

      It is a spectrum condition, which means that, while all people with autism share certain difficulties, their condition will affect them in different ways.

      Some people with autism can live relatively independent lives, but others may have accompanying learning disabilities and need a lifetime of specialist support.

      What is Attention Deficit Hyperactivity Disorder (ADHD)?

      Attention Deficit Hyperactivity Disorder (ADHD) is a group of behavioural symptoms that include:

      • Inattentiveness – most people with ADHD will have a short attention span and may be easily distracted.
      • Hyperactivity – there is likely to be some restlessness, fidgeting or overactivity. This can also lead to difficulties in sleeping and increased anxiety.
      • Impulsiveness – people with ADHD may do things without thought for the consequences, without very much reflection and without having a plan.

      Some adults will have ADHD without it being diagnosed at a younger age. Those who are diagnosed at a young age are likely to continue to experience problems, though the symptoms might reduce.

      What therapies do you offer?

      We offer a range of individual and group therapies in line with NICE (National Institute for Health and Care Excellence) guidance. All of our therapists are highly trained, experienced and committed to continued professional development. Many therapists have training in more than one therapy modality, and are therefore in the best position to offer tailored, individualised therapy to meet your needs, drawing from the most up to date, evidence-based interventions.

      Our therapies are usually delivered face to face, in relaxing therapy rooms. However if you are unable to come to The Retreat for your appointments, whatever the reason, we may be able to offer you an appointment via video link, using a secure platform called VSEE. 

      How do I access the service?

      All therapies are accessed via our Initial Therapies Assessment. 

      To refer yourself to our general therapies service, or just to talk to us about whether we can help, please call us on 01904 412551.

      Is the service confidential?

      All our services are confidential, and our therapists and clinicians follow professional codes of conduct which include principles around confidentiality. This means we will not disclose information about you to a third party without your consent, unless we had significant concern for either your safety or the safety of someone else. We would make every attempt to discuss this with you if the situation arose.

      Can I get involved in The Retreat?

      We welcome representation from people who have finished their therapy or support within our services. There are a number of ways you can get involved, from joining us at information sharing events, helping us raise the profile of our services through the media, or consulting with us to help develop new service or recruit new staff. Please contact us for more information. 

      Get in Touch. Talk to us.

      If you need to speak to us, we are here to help. Our team of qualified therapists are at your service in person, or via a video call.

      Heslington Rd, York, YO10 5BN

      Call Us: 01904 412 551