The Retreat takes all complaints and expressed concerns seriously. In addition, it welcomes all feedback because it provides opportunities for service development, organisational learning and improving the quality of services.
We always strive to do our best, but recognise that sometimes we don’t get it right and are keen to learn from this. If you would like to raise a concern or complaint so that we can look into it, please get in touch with our Business Support Manger Julie Hanson. The email address is Complaints@theretreatyork.org.uk. Alternatively, you can use the contact form provided on this page. The Retreat will aim to respond to complaints or contact regarding complaints within 3 working days.
If you would like to give feedback to your therapist or any member of staff they will be glad to assist you. There are short feedback forms available whist you wait for your appointment, as well these being used at the beginning and end of therapy.
There are many things that can make us feel low or hopeless and these feelings can come and go, but it’s important to take them seriously.
If you are having thoughts of suicide, are harming yourself or have thoughts about self-harm, it’s important to tell someone.
These thoughts and feelings can be complex, frightening and confusing, but you do not have to struggle alone.
Whilst The Retreat is not able to provide crisis services, if you feel unable to cope or keep yourself safe please contact one of the following organisations to get support right away.
Contact The Retreat
We are located at The Retreat, Heslington Rd, York, YO10 5BN
PLEASE NOTE – We have a limited number of parking spaces and at times this may mean you will have difficulty finding somewhere to park. Please call us ahead of your appointment if you have mobility difficulties which means that you require a parking space close to the Tuke Centre entrance or if you have specific access requirements.
What is Online/Video Therapy?
Our online therapy service allows us to offer help and support to people not able to access our York-based service face-to-face. Online therapy is a developing area for counselling and psychotherapy, and is also known as webcam counselling, e-therapy, web therapy, internet therapy and distance therapy. This service allows you all the benefits of face-to-face sessions with a therapist, via your personal computer and from the comfort of your home.
Our skilled counsellors, psychologists and therapists will listen to you in a non-judgmental way in a private, confidential setting. They can help you with your current difficulties, past experiences or anxieties about your future with the aim of helping you improve the quality of your life and relationships.
What is Post-Traumatic Stress Disorder?
Any one of us can experience something that we find traumatic. This could be something recent that has happened to us or it could be from our earlier years. Either way, around 30% of people who experience something traumatic go on to develop symptoms of Post-Traumatic Stress Disorder (PTSD). Traumatic events can vary widely, from road traffic or other accidents, involvement in military combat, near death experiences, or some form of abuse as a child or adult.
PTSD is a name given to a range of symptoms that someone may experience. Often, when we experience a situation that is traumatic, we may at first feel quite numb, but later experience symptoms such as:
- Nightmares or frightening thoughts
- Re-living the traumatic event, often termed ‘flashbacks’
- Avoidance of reminders of the event and of talking about it
- Irritability or outbursts of anger
- Hyper vigilance and alertness to possible danger
- Problems with concentration and memory.
These are all symptoms of PTSD and are usually very distressing to us.
What is Autism?
Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people, and how they experience the world around them.
It is a spectrum condition, which means that, while all people with autism share certain difficulties, their condition will affect them in different ways.
Some people with autism can live relatively independent lives, but others may have accompanying learning disabilities and need a lifetime of specialist support.
What is Attention Deficit Hyperactivity Disorder (ADHD)?
Attention Deficit Hyperactivity Disorder (ADHD) is a group of behavioural symptoms that include:
- Inattentiveness – most people with ADHD will have a short attention span and may be easily distracted.
- Hyperactivity – there is likely to be some restlessness, fidgeting or overactivity. This can also lead to difficulties in sleeping and increased anxiety.
- Impulsiveness – people with ADHD may do things without thought for the consequences, without very much reflection and without having a plan.
Some adults will have ADHD without it being diagnosed at a younger age. Those who are diagnosed at a young age are likely to continue to experience problems, though the symptoms might reduce.
What therapies do you offer?
We offer a range of individual and group therapies in line with NICE (National Institute for Health and Care Excellence) guidance. All of our therapists are highly trained, experienced and committed to continued professional development. Many therapists have training in more than one therapy modality, and are therefore in the best position to offer tailored, individualised therapy to meet your needs, drawing from the most up to date, evidence-based interventions.
Our therapies are usually delivered face to face, in relaxing therapy rooms. However if you are unable to come to The Retreat for your appointments, whatever the reason, we may be able to offer you an appointment via video link, using a secure platform called VSEE.
How do I access the service?
All therapies are accessed via our Initial Therapies Assessment.
To refer yourself to our general therapies service, or just to talk to us about whether we can help, please call us on 01904 412551.
Is the service confidential?
All our services are confidential, and our therapists and clinicians follow professional codes of conduct which include principles around confidentiality. This means we will not disclose information about you to a third party without your consent, unless we had significant concern for either your safety or the safety of someone else. We would make every attempt to discuss this with you if the situation arose.
Can I get involved in The Retreat?
We welcome representation from people who have finished their therapy or support within our services. There are a number of ways you can get involved, from joining us at information sharing events, helping us raise the profile of our services through the media, or consulting with us to help develop new service or recruit new staff. Please contact us for more information.
Get in Touch. We Are Here To Help.
Let’s talk about mental health.
Our team of qualified therapists are here to help you