Primary Care Mental Health Support

Mental Health support for people who are registered with GP practices in areas who commission this service. We can offer free online or telephone support  without having to go through a GP to get a referral. At present, we offer this service to GP practices in the Heartbeat Alliance, in the Hambleton, Richmondshire and Whitby areas

What is the Primary Care Mental Health Support Service?

Currently, this service is only available for people who are registered with a GP in the Heartbeat Alliance group, which covers Hambleton, Richmondshire and Whitby areas. They can access free mental health support sessions without having to see their GP first, thanks to a new service launched by The Retreat and the Heartbeat Alliance.

This free service is for anyone struggling with issues such as anxiety, depression, stress, loneliness, panic, sleeplessness, relationship issues or anything else that’s affecting how you’re feeling right now.

Please note this service is for people registered with a GP practice which is part of the Heartbeat Alliance Federation. To see whether your GP surgery is part of this service please see the list below.

Sessions are offered over the phone or via secure online video links, with a qualified psychotherapist from The Retreat, who will listen and explore what might help you.

The support sessions are confidential and we will only share with your GP a brief outline of your reasons for contacting us.

The service is not suitable for people who are under the care of a Community Mental Health Team or who feel they need immediate or urgent treatment in order to keep either themselves, or someone else, safe.

If you are aged 18 or over, are registered with a GP practice in the Heartbeat Alliance and you are not under the care of a community mental health team, please call 01904 412551 and let the person answering the phone know which practice you are registered with.

Who is the service for?

You don’t need to discuss this with your GP first, just give us a call. We are offering 30 minute mental health support sessions to people struggling with issues such as:

Stress, panic and fear
Relationship issues
Other issues relating to wellbeing

Although the service is not therapy, it can help you to understand what you’re feeling and what might help, as well as giving you information and options regarding further support.

The service is not suitable for people who are under the care of a Community Mental Health Team, or who feel they are in need of immediate/urgent treatment in order to keep either themselves or someone else safe.

The support sessions are confidential and we will only share with your GP a brief outline of your reasons for contacting us and the suggestions we made; however if the therapist had concerns about you or someone else’s safety they may need to discuss this with someone, such as your GP. Data about you will be kept to a minimum and stored securely; you can access this by contacting us and requesting a copy.

How does it work?

To access this free service, simply call us on 01904 412551 and let the person answering the phone know that you are a registered with a Heartbeat Alliance GP practice and that you would like to access mental health support sessions. In your first 30 minute session the therapist will explore what you’d like help with and whether further sessions would be beneficial. You may then be offered up to 4 more 30 minute sessions, or 6 group sessions.

If you need to cancel one of your sessions with us please give us as much notice as possible, so that we can support as many people as possible. Sessions that are missed or cancelled may count as one of the 5 available sessions.

Area Practice Address
Hambleton Central Dales Practice The Health Centre, Hawes, North Yorkshire, DL8 3QR
Hambleton Scorton Medical Centre Stags Way
Richmond  DL10 6HB
Hambleton Leyburn Medical Practice Brentwood, Leyburn, North Yorkshire, DL8 5EP
Hambleton Harewood Medical Practice 42 Richmond Road, Catterick Garrison, North Yorkshire, DL9 3JD
Hambleton Quakers Lane Surgery Quakers Lane, Richmond, North Yorkshire, DL10 4BB
Hambleton Catterick Village & Colburn Surgery Catterick Village Health Centre, High Street, Catterick Village, North Yorkshire, DL10 7LD
Hambleton Catterick Village & Colburn Surgery Colburn Surgery
Easton Way
Catterick Garrison DL9 4GA
Hambleton Doctors Lane Surgery Doctors Lane Surgery, Aldbrough St John, Richmond, North Yorkshire, DL11 7 TH
Hambleton Friary Surgery 9 Queens Road, Richmond, North Yorkshire, DL10 4AJ
Richmondshire Mowbray House Surgery Malpas Road, Northallerton, North Yorkshire, DL7 8FW
Richmondshire Mayford House Surgery Boroughbridge Road, Northallerton, North Yorkshire, DL7 8AW
Richmondshire Great Ayton Rosehill, Great Ayton, Middlesbrough, TS9 6BL
Richmondshire Dr Duggleby & Partners Stokesley Health Centre, North Road, Stokesley, North Yorkshire, TS9 5DY
Richmondshire Topcliffe Surgery Long Street, Topcliffe, North Yorkshire, YO7 3RP
Richmondshire Glebe House Surgery 19 Firby Road, Bedale, North Yorkshire, DL8 2AT
Richmondshire Thirsk Doctors Surgery The Health Centre, Chapel Street, Thirsk, North Yorkshire, YO7 1LG
Richmondshire Lambert Medical Practice 2 Chapel Street, Thirsk, North Yorkshire, YO7 1LU
Whitby Danby Surgery Briar Hill
WhitbyYO21 2PA
Whitby Egton Surgery  Egton
Whitby YO21 1TX
Whitby Staithes Surgery  Seaton Crescent
TS13 5AY
Whitby Whitby Group Practice & Robin Hoods Bay Surgery Spring Vale Medical Centre
Rievaulx Road
Whitby YO21 1SD
Whitby Robin Hoods Bay Surgery Station Road
Robin Hoods Bay
North Yorkshire YO22 4RA
Whitby Sleights & Sandsend Medical Practice Iburndale Lane
Churchfield Surgery Sleights
  Whitby YO22 5DP
Whitby Sleights & Sandsend Medical Practice Sandsend Road
Sandsend Surgery Sandsend
  Whitby YO21 3SN

Helping people for over 200 years







What is Online/Video Therapy?

Our online therapy service allows us to offer help and support to people not able to access our York-based service face-to-face. Online therapy is a developing area for counselling and psychotherapy, and is also known as webcam counselling, e-therapy, web therapy, internet therapy, video therapy and distance therapy. This service allows you all the benefits of face-to-face sessions with a therapist, via your personal computer and from the comfort of your home. 

Our skilled counsellors, psychologists and therapists will listen to you in a non-judgemental way in a private, confidential setting. They can help you with your current difficulties, past experiences or anxieties about your future with the aim of helping you improve the quality of your life and relationships.

What is Post-Traumatic Stress Disorder?

Any one of us can experience something that we find traumatic. This could be something recent that has happened to us or it could be from our earlier years. Either way, around 30% of people who experience something traumatic go on to develop symptoms of Post-Traumatic Stress Disorder (PTSD). Traumatic events can vary widely, from road traffic or other accidents, involvement in military combat, near death experiences, or some form of abuse as a child or adult.

PTSD is a name given to a range of symptoms that someone may experience. Often, when we experience a situation that is traumatic, we may at first feel quite numb, but later experience symptoms such as:

  • Nightmares or frightening thoughts
  • Re-living the traumatic event, often termed ‘flashbacks’
  • Avoidance of reminders of the event and of talking about it
  • Irritability or outbursts of anger
  • Hyper vigilance and alertness to possible danger
  • Problems with concentration and memory.

These are all symptoms of PTSD and are usually very distressing to us.

What is Autism?

Autism is a lifelong developmental condition that affects how a person communicates with and relates to other people, and how they experience the world around them.

It is a spectrum condition, which means that, while all people with autism share certain difficulties, their condition will affect them in different ways.

Some people with autism can live relatively independent lives, but others may have accompanying learning disabilities and need a lifetime of specialist support.

What is Attention Deficit Hyperactivity Disorder (ADHD)?

Attention Deficit Hyperactivity Disorder (ADHD) is a group of behavioural symptoms that include:

  • Inattentiveness – most people with ADHD will have a short attention span and may be easily distracted.
  • Hyperactivity – there is likely to be some restlessness, fidgeting or overactivity. This can also lead to difficulties in sleeping and increased anxiety.
  • Impulsiveness – people with ADHD may do things without thought for the consequences, without very much reflection and without having a plan.

Some adults will have ADHD without it being diagnosed at a younger age. Those who are diagnosed at a young age are likely to continue to experience problems, though the symptoms might reduce.

What therapies do you offer?

We offer a range of individual, couple and group therapies in line with NICE (National Institute for Health and Care Excellence) guidance. All of our therapists are highly trained, accredited, experienced and committed to continued professional development. Many therapists have training in more than one therapeutic modality, and are therefore in the best position to offer tailored, individualised therapy to meet your needs, drawing from the most up to date, evidence-based interventions.

Our therapies can be delivered face to face, in relaxing therapy rooms. However if you are unable to come to The Retreat for your appointments, whatever the reason, we can offer you an appointment via video link, using a secure platform called 3CX. 

How do I access the service?

All therapies are accessed via our Initial Therapies Assessment.

To refer yourself to our general therapies service, or just to talk to us about whether we can help, please call us on 01904 412551 or email

Is the service confidential?

All our services are confidential, and our therapists and clinicians follow professional codes of conduct which include principles around confidentiality. This means we will not disclose information about you to a third party without your consent, unless we had significant concern for either your safety or the safety of someone else. We would make every attempt to discuss this with you if the situation arose.

Can I get involved in The Retreat?

We welcome representation from people who have finished their therapy, assessment process or support within our services. There are a number of ways you can get involved, from joining us at information sharing events, helping us raise the profile of our services through the media, consulting or co-producing with us to help develop new services or recruit new staff. Please contact us for more information. 

Get in Touch. Talk to us.

If you need to speak to us, we are here to help. Our team of qualified therapists are at your service in person, or via a video call.

Heslington Rd, York, YO10 5BN

Call Us: 01904 412 551