Video/Online Therapy

Our online therapy service allows us to offer help and support to people not able to access our York-based service face-to-face. Online therapy is a developing area for counselling and psychotherapy, and is also known as webcam counselling, e-therapy, web therapy, internet therapy, video therapy and distance therapy. This service allows you all the benefits of face-to-face sessions with a therapist, via your personal computer and from the comfort of your home. 

Our skilled counsellors, psychologists and therapists will listen to you in a non-judgemental way in a private, confidential setting. They can help you with your current difficulties, past experiences or anxieties about your future with the aim of helping you improve the quality of your life and relationships.

Who might online therapy be useful for?

Sessions delivered via the internet offer a greater level of accessibility and convenience – if you travel for work for example, or have difficulties leaving home. We offer online therapy to people within the UK, via a secure and high-quality webcam platform called 3CX. All data is held securely.

We can help with a wide range of mental health problems and diagnoses including the following:

  • Stress
  • Anxiety problems (including panic, social anxiety, generalised anxiety, health anxiety, phobias, obsessive compulsive disorder (OCD))
  • Depression and low mood
  • Anger
  • Bereavement and loss
  • Relationship problems
  • Trauma and PTSD
  • Low self esteem
  • Eating difficulties and eating disorders

What kind of therapy do we offer?

We offer a range of individual and group therapies in line with NICE (National Institute for Health and Care Excellence) guidance. All of our therapists are highly trained, accredited, experienced and committed to continued professional development. Many therapists have training in more than one therapy modality, and are therefore in the best position to offer tailored, individualised therapy to meet your needs, drawing from the most up to date, evidence-based interventions.

Please review our Online Therapy Service Agreement on a computer or laptop for more information. It is important to have a quiet and private space which can be regularly used for therapy sessions, and to ensure that you have tested your audio and video quality along with the speed of your internet connection. Please read our Technical Guidance on a computer or laptop for more information.

Online therapy is not a crisis service and is not suitable for people who are experiencing severe distress or any urgent mental health difficulties. In order to support you fully, we require your GP’s contact details before online therapy work begins.

How do I access video therapy?

You can access Video Therapy on your computer, laptop, tablet or mobile phone (you will require webcam and microphone access on computers).

 

Is Video Therapy secure?

Our Video Therapy service utilises 3CX technology for end-to-end encryption. All data is held securely and is completely confidential.

 

Which therapies can be accessed?

We can help with a wide range of mental health problems and diagnoses using Video Therapy. Contact us to discuss it further.

 

How To Access The Service

All therapies are accessed via our Initial Therapies Assessment. 

To refer yourself to our general therapies service, or just to talk to us about whether we can help, please call us on 01904 412551.

 

contact us

What is Online/Video Therapy?

Our online therapy service allows us to offer help and support to people not able to access our York-based service face-to-face. Online therapy is a developing area for counselling and psychotherapy, and is also known as webcam counselling, e-therapy, web therapy, internet therapy and distance therapy. This service allows you all the benefits of face-to-face sessions with a therapist, via your personal computer and from the comfort of your home. 

Our skilled counsellors, psychologists and therapists will listen to you in a non-judgmental way in a private, confidential setting. They can help you with your current difficulties, past experiences or anxieties about your future with the aim of helping you improve the quality of your life and relationships.

What is Post-Traumatic Stress Disorder?

Any one of us can experience something that we find traumatic. This could be something recent that has happened to us or it could be from our earlier years. Either way, around 30% of people who experience something traumatic go on to develop symptoms of Post-Traumatic Stress Disorder (PTSD). Traumatic events can vary widely, from road traffic or other accidents, involvement in military combat, near death experiences, or some form of abuse as a child or adult.

PTSD is a name given to a range of symptoms that someone may experience. Often, when we experience a situation that is traumatic, we may at first feel quite numb, but later experience symptoms such as:

  • Nightmares or frightening thoughts
  • Re-living the traumatic event, often termed ‘flashbacks’
  • Avoidance of reminders of the event and of talking about it
  • Irritability or outbursts of anger
  • Hyper vigilance and alertness to possible danger
  • Problems with concentration and memory.

These are all symptoms of PTSD and are usually very distressing to us.

What is Autism?

Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people, and how they experience the world around them.

It is a spectrum condition, which means that, while all people with autism share certain difficulties, their condition will affect them in different ways.

Some people with autism can live relatively independent lives, but others may have accompanying learning disabilities and need a lifetime of specialist support.

What is Attention Deficit Hyperactivity Disorder (ADHD)?

Attention Deficit Hyperactivity Disorder (ADHD) is a group of behavioural symptoms that include:

  • Inattentiveness – most people with ADHD will have a short attention span and may be easily distracted.
  • Hyperactivity – there is likely to be some restlessness, fidgeting or overactivity. This can also lead to difficulties in sleeping and increased anxiety.
  • Impulsiveness – people with ADHD may do things without thought for the consequences, without very much reflection and without having a plan.

Some adults will have ADHD without it being diagnosed at a younger age. Those who are diagnosed at a young age are likely to continue to experience problems, though the symptoms might reduce.

What therapies do you offer?

We offer a range of individual and group therapies in line with NICE (National Institute for Health and Care Excellence) guidance. All of our therapists are highly trained, experienced and committed to continued professional development. Many therapists have training in more than one therapy modality, and are therefore in the best position to offer tailored, individualised therapy to meet your needs, drawing from the most up to date, evidence-based interventions.

Our therapies are usually delivered face to face, in relaxing therapy rooms. However if you are unable to come to The Retreat for your appointments, whatever the reason, we may be able to offer you an appointment via video link, using a secure platform called VSEE. 

How do I access the service?

All therapies are accessed via our Initial Therapies Assessment. 

To refer yourself to our general therapies service, or just to talk to us about whether we can help, please call us on 01904 412551.

Is the service confidential?

All our services are confidential, and our therapists and clinicians follow professional codes of conduct which include principles around confidentiality. This means we will not disclose information about you to a third party without your consent, unless we had significant concern for either your safety or the safety of someone else. We would make every attempt to discuss this with you if the situation arose.

Can I get involved in The Retreat?

We welcome representation from people who have finished their therapy or support within our services. There are a number of ways you can get involved, from joining us at information sharing events, helping us raise the profile of our services through the media, or consulting with us to help develop new service or recruit new staff. Please contact us for more information. 

Get in Touch. Talk to us.

If you need to speak to us, we are here to help. Our team of qualified therapists are at your service in person, or via a video call.

Heslington Rd, York, YO10 5BN

Call Us: 01904 412 551

info@theretreatyork.org.uk